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On-Call Service

If you don't require daily pickup service or your pickup times are unpredictable, you can opt for On-Call service and request package pickups from your office on an as-needed basis. On-Call customers may schedule pickups online, or by calling the Customer Service Center.

When scheduling a pickup, you will be asked to make your packages available for a minimum of one-hour window within which our driver will arrive.

For example, to have packages picked up by 6:00 p.m., your shipment should be complete and ready for driver pickup by 5:00 p.m. The pickup window would be scheduled between 5:00 p.m. and 6:00 p.m.

When scheduling a pickup for Freight Service, you will be asked to make your shipment available for up to a 3-hour window within which our driver will arrive.

For example, to have packages picked up by 6:00 p.m., your shipment should be complete and ready for driver pickup by 3:00 p.m. The pickup window would be scheduled between 3:00 p.m. and 6:00 p.m.

GSO charges a $4.00 per-pickup fee for On-Call service.

Please Note: Pickups may be scheduled up to seven business days in advance. There is no charge for cancellations made prior to the day of the pickup. Cancellations made on the day of the pickup are subject to a $4.00 pickup fee.

To schedule an On-Call pickup, please login to the GSO.com website, or call Customer Service at 800-322-5555.