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GSO Anniversary Infographics


Why GSO Customers Rely on GSO for Consumer Wine Delivery
At GSO, we understand the details of direct-to-consumer wine shipping, so we created the GSO Select Wine Service to ensure that each delivery is carefully executed to maintain the highest level of integrity for your shipments and your customers.

Overnight shipping minimizes handling times and results in lower return rates
GSO specializes in overnight regional delivery, offering later pickups and earlier deliveries to prevent exposure of packages to heat and excessive handling.

A Nearly 100% Delivery Success Rate Results in Lower Returns
GSO is proud of our 99.8% delivery success rate and we believe it is due to our robust point of delivery procedures and our appointment setting for second delivery attempt which includes Saturdays. GSO contacts wine recipients through email and/or phone to coordinate delivery attempts and gives the option to schedule a 4-hour window in which to receive shipment at no additional fee.

Substantial savings on next day deliveries
GSO rates are competitive with UPS and FedEx Ground rates, but we provide next-day ground service with far fewer accessorial fees.

Automatic Discounting and Palletized Shipment Options
GSO customer benefit from automatic 100-weight discounting as well as the option to palletize shipments using GSO Freight.

Saturday delivery at no additional cost
Since wine shipments require an adult signature at the point of delivery, we provide Saturday delivery attempts to most zip codes at no additional cost.

100% digital signature capture
GSO assures digital signature capture upon delivery, which you can then securely and instantly view when you login to your account via the GSO Customer Portal.

Convenient ETA, Text, and Email Notifications
GSO offers SMS text notifications so that you and your recipients can stay updated on the status of shipments from when they're picked up and in transit to when they are delivered to their door.

Access to web-based systems and Retain Existing Fulfillment Systems
GSO can provide access to its own web-based shipping systems or integrate with existing shipping, point-of-sale, and warehouse management systems, as well as compliance software. GSO is fully integrated with many fulfillment companies that house and ship wine so you can continue business as usual.

Dedicated Wine-Focused Customer Support
As a GSO wine customer, you’ll have a dedicated customer service team to assist you with wine-specific delivery questions.